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Frequently Asked Questions

What travel documents do I need to get into Mexico?
The best place to go for this information is the United States State Dept. web page: http://travel.state.gov/mexico.html. For citizens of the United States the best document is a passport. However a certified copy of a U.S. birth certificate, a naturalization certificate, a Consular Report of Birth Abroad, or a Certification of Citizenship accompanied by a picture ID such as a driver's license will should also suffice. More stringent requirements may apply if you are traveling with minors. It's best to go to the web page above to get all the details. Remember these requirement are apply to US citizens. Different rules may be in effect for citizens of other nations.

What is the international airport nearest to Isla Mujeres?
The nearest international airport is Cancun International Airport.

Does Isla Mujeres have an airport?
It does but only for local flights. The Cancun airport is the best international airport to use to get Isla Mujeres

How do I get from Cancun airport to Isla Mujeres?
It's easy. Just take a cab from the airport to the ferry at Puerto Juarez. Cabs are waiting right outside the door of the airport terminal. The ferry takes 15 minutes. Once you disembark, just ask a cab to take you to where you want to go.

How far are the lodgings from the beach?
Most of the lodging we offer are right on the beach. The only exception is the Posada del Mar which is just across the road from the beach.

Where are the supermarkets?
The main and only supermarket is located on the town square. It's small by U.S. standards. There is also the daily market open in the morning where you can buy fresh foods. There are also lots of small grocery stores on the island.

Where's the best place to change money?
ATMs. So bring your ATM card(s) Not only do they offer the best rates, but don't have to wait in line to change your traveler's checks as you would at a bank. ATMs are all over the Playa del Carmen . You might want to bring a few travelers checks in case there is a problem with ATMs. .

Can I connect to the Internet?
There are lots of Internet cafes in town and more are popping up all the time.

Where can I make long distance calls?
The cheapest way to make a long distance call is by buying a phone card. It's called a Tarjeta Ladatel. They are sold at stores all over town. Denominations run from about $2.00 up to $10.00. It costs about $1.00 per minute to call the USA There are also storefronts that offer long distance service and phones that work with credit cards. But the credit card phones are very expensive to use.

Can I have things mailed to me? Can I mail from there?
If you want something sent to you, it's best to do it by DHL. But even DHL can take 3-4 days. Likewise you can send mail from Mexico. But if you are sending anything of value, we suggest you either wait till you get to the states to send it or use DHL. The Mexican Postal Service is not very dependable in its delivery of package.

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